Privacy Policy

Who controls your data

DEUS Peptides is the controller of personal data collected through this website. For privacy notices and data-protection requests, contact hello@deuspeptide.com.

Personal data we collect

We may collect identity and contact data such as your name, email address, billing address, delivery address and telephone number; account data such as username and password; order data such as products ordered, order notes, delivery status and transaction records; technical data such as IP address, browser, device and site usage; and communication data when you contact support.

Payment card details are normally processed by our payment provider. We do not need to store full card numbers on this website.

How we collect data

We collect data when you use forms, create an account, place an order, update your account, contact us, subscribe to marketing, or browse the website. We may also receive technical and payment-status information from service providers that help run the site.

How we use data

We use personal data to provide the website, process orders, manage payment and fraud checks, dispatch products, send order emails, handle support requests, manage accounts, keep records, improve site performance, protect the website, comply with legal obligations and send marketing only where permitted.

Lawful bases

We rely on contract where we need data to process an order or provide an account; legal obligation where we must keep accounting, tax or compliance records; legitimate interests where we run, secure and improve the website or prevent fraud; and consent where you choose to receive optional marketing or accept non-essential cookies.

Who we share data with

We may share necessary data with payment providers, fraud-prevention tools, couriers, hosting providers, email providers, analytics providers, professional advisers and authorities where required by law. We do not sell customer personal data.

International transfers

Some service providers may process data outside the UK. Where this happens, we aim to use appropriate safeguards required by data-protection law.

How long we keep data

We keep personal data only for as long as needed for the purpose collected. Order and accounting records may be kept for up to six years. Support emails and account information are kept only while needed for customer service, security, legal or record-keeping purposes.

Your rights

You may have rights to access, correct, erase, restrict or object to the use of your personal data, ask for a copy of your data, and withdraw consent where consent is the lawful basis. To make a request, email hello@deuspeptide.com.

Marketing

If we offer email marketing, you can unsubscribe using the link in the email or by contacting us. Service emails about orders, account security or policy changes may still be sent where needed.

Cookies

We use cookies and similar technologies as explained in our Cookie Policy.

Security

We use reasonable technical and organisational measures to protect personal data. No online service is completely risk-free, so please use strong passwords and keep account details secure.

Complaints

Contact us first at hello@deuspeptide.com so we can try to resolve any concern. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.

Changes to this policy

We may update this policy as the website, checkout, service providers or legal requirements change.