Shipping & Delivery

Dispatch

Orders are handled in the United Kingdom and processed on working days after payment and order checks are complete. Any dispatch or delivery estimate shown at checkout or in an order message is an estimate rather than a guarantee.

Delivery options and costs

Available delivery options, destinations and costs are shown at checkout. We only deliver to destinations shown as available during checkout.

Tracking

Where tracking is available, tracking details will be sent after dispatch. Courier scans may take time to update.

Delays outside our control

Delivery may be delayed by courier disruption, payment checks, stock checks, weather, incorrect address details, customs checks or other events outside our control. We will help where we reasonably can, but delivery estimates are not guarantees.

Address accuracy

You are responsible for providing a complete and accurate delivery address. If you notice an error, contact hello@deuspeptide.com immediately. We cannot guarantee address changes after dispatch.

Missed, refused or returned deliveries

If a parcel is missed, refused, uncollected or returned to sender, we may need to receive it back before arranging reshipment or refund. Extra shipping costs may apply where the return was caused by incorrect details, refusal or non-collection.

International orders

If international delivery is available at checkout, you are responsible for checking local import rules, restrictions, duties, taxes and customs requirements before ordering. We are not responsible for customs delays, seizures, import refusals or local charges outside our control.

For damaged, incorrect or missing items, see our Returns & Refunds page.